As a result of a recent experience supporting two medium-sized companies with the implementation of back-office automation, I thought it would be interesting to share a few observations on how technology can help with efficiency improvements and reflect on how this can be applied to the management consulting sector.
We are currently operating in a business environment characterised by external elements such as VUCA (Volatility, Uncertainty, Complexity and Ambiguity), high levels of digitalisation and growing customers’ demand for it. Moreover, key internal factors are flexibility, productivity recovery, customer experience and insights analysis from data. The adoption of automation could play an essential role in business improvement. So, how can we as management consultants help clients to improve their performance with automation?
I propose a two-step approach:
Their use might create unnecessary uncertainty and fear on the client’s side – make sure to explain everything in language they can relate to.
Once the points above have been clarified,
What can management consultants do?
Relevant consulting competencies are less related to the technical side and more to the analysis/modelling of business processes and bottom-up and hybrid approaches for leading and managing the change.
A few of the concepts mentioned are further explained in this video.
Luca Collina is a transformational and growth management consultant and founder of Transforage TCA.